Deactivating a User - Admins Only

​Only the Company Administrator (COA) or a T4 employee can update a user. If you do not know your Company Administrator, review the article "Locating Your Company Administrator".

If you are a user who needs to deactivate your account, please reach out to your company administrator or T4 (info@transport4.com or 888.844.9404)
 
The Company Administrator will log in to their T4 account.  

1) Click on the "Admin icon" and select Add User.


 
  

2) After searching and selecting the user, you will be brought to the User Configuration screen. Go to the "Edit User" button at the bottom of the screen. 



 

3) After pressing the Edit User button, the Status field becomes a drop-down menu.

1. Active - The user is active and able to activate their account.
2. Created - This is the default status of a new account that has not yet been activated. A user cannot access their account until it has been activated. 
3. Deleted - The account can no longer be accessed. Deleting the account will delete any pushes on the account and deactivate any Carrier Contact Roles. A T4 Admin can reactivate the account with Company Administrator authorization. 
4. Inactive - The account cannot be accessed by the user until it is reactivated. Pushes will remain active unless disabled. A Company Admin can reactivate the account, or a T4 Admin can with Company Admin authorization. 
5. Pending First Login - This status appears after activating the newly created account. Once the user logs into T4, the account status will change to Active.
6. Suspended - Automatically set by T4 and can be changed by a T4 Admin.  

4) Select Deleted when the account is no longer needed.