FAQ for Single Account Transition

Q1: What is the Single Account update?

The Single Account update is an effort to strengthen the security of Transport4 by consolidating your security access into a single account. Your account's default/primary email address will now become your username.

Q2: Why are we implementing the Single Account system?

This shift is part of our commitment to improving security and aligning with our core value of being "Safe and Secure." The Single Account system enables the use of Multi-Factor Authentication (MFA), increasing your account's security, and simplifies management by consolidating multiple accounts into one based on the account owner's email.

Q3: How does the Single Account system work?

The Single Account system consolidates all Active user accounts’ security under a unique email address for each account owner. Non-active accounts will not be considered in the process.

 Q4: When is the Single Account system being implemented?

The transition to the Single Account system will occur the week of October 23rd through the end of November. Individual users will receive notice of the exact merge date for their accounts.

Q5: What action as a user do I need to take?

Here are some steps to facilitate the transition:

• Each account must be associated with a unique email address.
• Update your current account's information to include a valid, unique company email.
• Ensure your email is formatted correctly.
• Do not share accounts for security and integrity.
• If you use a shared account, request an individual account prior to Go Live.
• Company Administrators should review the accounts they manage to ensure the account statuses are accurate.

Q6: I need to create a new account because of this change. How do I do that?

If this change requires you to create a new account, please contact our Customer Service Team at info@transport4.com

Q7: I currently manage multiple accounts with the same email address. What will happen to these accounts?

If you currently manage multiple accounts with the same email address, these accounts will be consolidated into a single account. All your current functionalities and data access will remain the same.

Q8: If I have multiple accounts, how will my data be consolidated into a single account?

Your data from each individual account will be merged into your new single account, maintaining all current functionality and data access. Specific details about how data will be merged will be provided closer to the transition time.

Q9: Will my account functionalities or permissions change if I have multiple accounts?

All current functionalities and data access will remain unchanged even if you have multiple accounts. The transition is meant to provide the same user experience, but with the convenience of a single account.

Q10: Can I opt-out of the Single Account system if I want to keep my multiple accounts separate?

The shift to the Single Account system is part of our commitment to improving security and streamlining management. As such, all users will be transitioned to the Single Account system. However, we are committed to making this transition as smooth as possible. If you have specific concerns, please contact our Customer Service Team at info@transport4.com. 

 Q11: I have different usernames for my different accounts. What will be my username in the new Single Account system?

Your username will be based on the account you most frequently login with. Transport4 sent an email on 09/19/2023 with your account details including the username. If you did not receive this email, please contact our Customer Service Team at info@transport4.com 

Q12: I have separate accounts for different roles (e.g., personal use, company admin). How will this change affect me?

Your separate accounts will be consolidated into a single account based on your email address. If your roles require distinct access or permissions, please reach out to our Customer Service Team at info@transport4.com for assistance with this transition.

Q13: Will the Single Account system impact any ongoing or scheduled tasks I have in my current accounts?

The transition to the Single Account system is designed to keep all current functionality and data access unchanged, which includes any ongoing or scheduled tasks. If you experience any issues, please contact our Customer Service Team at info@transport4.com.

Q14: What is Multi-Factor Authentication (MFA) and how does it enhance my account's security?

Multi-Factor Authentication (MFA) is a security measure that requires users to present two or more separate forms of identification before they can access their account. By requiring more than one of these factors to access an account, MFA significantly enhances security. Even if a malicious actor were to obtain one factor (like your password), they would still be unable to access your account without the other factors. This makes it much harder for unauthorized people to gain access to your data or identity.

In the context of our transition to a Single Account system, the implementation of MFA means that even though you'll be managing your security through a single account, that account will be more secure than under the previous system. The combination of a unique username (your email address) and the required additional factors of authentication make your Single Account more secure against potential security breaches.

Q15: How do I know if my account is active or non-active?

If you are able to log into your account, then that account is active, else the account will be in another status consider non-active. Company Administrators can review account statuses by using the User Search feature in Transport4. 

Q16: What happens to the data from my old accounts?

Historical data and meta data will reside within Transport4 after the transition. All active pushes will be consolidated. Due to the complexity of some preferences, they may not carry over to the single account at which point users will need to update them to their liking. 

Q17: What will happen to shared accounts after the transition?

Shared accounts often possess a single password known by various users, significantly elevating the risk of security breaches. In contrast, individual accounts promote robust password practices and further bolster security through the incorporation of multifactor authentication (MFA).

If shared accounts are not properly addressed before the transition, several complications may arise. The shared account might be merged with other accounts linked to the same email address. This could inadvertently grant unwarranted security privileges to users of the shared account.

Once the transition is complete and MFA is implemented, users who were previously sharing the account may encounter difficulties logging in. This is due to the individual ownership of accounts and the added security layer of MFA, which is designed to verify the identity of the individual user.

Q18: What is the format for a correctly formatted email?

An email address is typically formatted as follows:

• username@domain.extension

Q19: I am a Company Administrator. How do I review the accounts I manage?

Company administrators can log into to Transport4 using their PCA/COA account and use the User Search page to search for the specific users that they manage. The search page supports filters such as First, Last Name, Email, and Employed By to narrow the search results. You should validate that all Active Users are still using the account, the security is appropriate, and there is a valid email address associated with the account.

Q20: What support will be available to me during the transition?

Our Customer Service Team at info@transport4.com is available to answer any questions, concerns, or provide support throughout the entire transition process.