FAQ: Transport4 Login Changes & Auth0 Migration

As part of our ongoing efforts to enhance security and improve the user experience, Transport4 is moving to a new authentication platform powered by Auth0. Below are answers to frequently asked questions to help you navigate the transition.

❓Why is Transport4 switching to Auth0?

We’re upgrading to Auth0 to provide:

• Stronger security (including Multi-Factor Authentication)
• Improved reliability
• A more modern login experience

❓When is this happening?

The migration will take place over the coming months, with key user actions required after the migration. Be on the look out for specific dates from us regarding the transition and necessary actions.

❓Do I need to do anything?

Yes — you’ll need to update your Transport4 password during the login process. We’ll send instructions via email and display prompts in the app when it’s time to act.

❓Will I still use the same username and password?

No, after the migration your T4 related account will be your T4-associated email. You will be required to reset your password during the login in process after the migration.

❓What’s new about the login experience?

The login page will have a new look and use new login component. After entering your credentials:

• You’ll enter your T4-associated email.
• During your first login, you will be required to reset your password.
• After logging in, you will be prompted to verify your identity using MFA.

❓Will I be required to use Multi-Factor Authentication (MFA)?

Yes. MFA will be enforced post-migration, adding an extra layer of security. This means you’ll enter a verification code from an authenticator app in addition to your password.

❓How will I be informed about the changes?

We’ll notify you via:

• Email communications
• In-app notifications
• User bulletins

Support resources will be available throughout the process.

❓Will the migration affect my ability to log in or access the app?

No. The process is designed to be seamless and non-disruptive. If anything requires your attention, you’ll be notified directly.

❓Where can I get help if I run into issues?

Support will be available through:

• T4 Helpdesk
• Step-by-step guides and FAQs
• Our Customer Support team

❓How can I provide feedback on the new login experience?

After the transition, we’ll send a user satisfaction survey to hear how the experience went and identify any areas for improvement.

❓Does the Authenticator app account have to be the same email address that the T4 account is set up under?

No, the email address associated with the authenticator app does not need to match the email address used for your T4 account.

The authenticator app’s role is simply to generate a time-based code tied to the unique QR code provided during setup—it doesn’t rely on or validate the email address in the app itself.

If a device is lost or replaced, the MFA must be reset through the Help Desk to re-register a new authenticator. Without that reset, the new device won’t be able to generate valid codes for your account.